What makes a bigolbed®?
bigolbed®s are made from a combination of innovative, intuitive, and intelligent materials creating a unique sleeping experience that combines perfect sleeping temperatures with comfort and support.
Is bigolbed® just another foam mattress?
Absolutely not. Standard foam mattresses retain heat, can initially have unpleasant odors, and sometimes make you feel like you’re sinking in the middle of the bed. BigolTECHTMs unique and patented materials maintain optimal sleeping temperature, even constant support, and premium comfort.
Let bigolbed® actively focus on providing an incredible sleeping experience and allow you to focus on your sleep.
How does bigolbed® compare to a spring mattress?
It doesn’t. Innerspring mattresses are yesterday’s technology. bigolbed® is the future.
An innerspring mattress creates tension and pressure points. bigolbed® does a wonderful job of providing constant support while protecting the parts of your body that need a little give. Whether it’s your hips, shoulders, back, neck, legs, or feet, bigolbed® is going to cradle you in comfort in a way no innerspring bed would ever be able to.
Does bigolbed® get hot?
No. bigolbed®’s i3TM design makes sure of that. These patented materials actively wick away heat to other parts of the mattress keeping you cool. This is another reason we’re so excited about this mattress. This technology is not just another gimmick! This stuff works at the molecular level unlike other mattress materials used in the past.
Some mattress companies will lead you to believe that “holes or squares” in the layers of your mattress will magically make you sleep cooler. Take a piece of foam with a hole in it and squeeze it your hand. Where did the magic cooling hole go? We wondered the same thing. That’s why our money is on the magic that happens at the molecular level as opposed to a gimmicky trick.
Will a latex allergy cause me a problem with bigolbed®?
No. bigolbed® does not use any latex in its mattresses. Our prototypes and testing returned conclusive results showing preference towards our design. See our i3TM technology here.
How should I protect my bigolbed®?
Even though each bigolbed® has an incredibly comfortable zippered cover, you should use a sheet when sleeping on it. This helps preserve the longevity and beauty of your mattress. Stains can be hand washed with cold water and air dried.
What types of certifications does bigolbed® have?
bigolbed®s are made from the absolute finest and best foams available and are CertiPUR-US certified.
- Made without ozone depleters
- Made without PDDE’s, TDCPP or TCEP flame retardants
- Made without mercury, lead and other heavy metals
- Made without formaldehyde
- Made without phthalates regulated by the Consumer Product Safety Commission
- Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
What type safety tests have been performed on bigolbed®?
The federal government requires all mattresses sold in the US to meet very stringent burn tests, known as 16 CFR 1633 and 1632. An independent lab places two testing burners right next to the top panel and side of the mattress. They are ignited for approximately 30-50 seconds and then removed. Finely calibrated instruments record the rate of heat release, as well as total heat release. If a mattress continues to burn and penetrates the barrier, it will fail immediately. bigolbed® easily passed both requirements.
Does bigolbed® contain any fire retardants chemicals?
No. Fire retardant chemicals are not necessary to protect your mattress from fire. bigolbed® is constructed with a fire barrier made of a stretch knit fabric containing no chemicals. You can sleep well knowing your mattress contains no added chemicals while easily passing federal standards.
Does bigolbed® have any weird smells, or require “off gassing” like some other mattresses?
No. Not any more than the type of smell you would have with a new couch, or a new car.
Can I use a heating pad?
Of course! You will have no problem using a heating pad with bigolbed®.
Tell me more about the 10-year warranty.
bigolbed® has a 10 year limited warranty against structural defects. It covers any “sagging” in the mattress greater than 1” as long as the mattress is being properly supported by a solid and flat surface. If the mattress is not supported properly, causing defects in the mattress, the warranty is void.
The warranty applies to the original purchaser of a bigolbed® directly from bigolbed®, and purchaser must have a copy of the original sales receipt.
The limited warranty does not cover:
- A normal increase in softness. A small increase is normal and does not adversly affect the supportive properties of the mattress
- Comfort preference
- Abuse or misuse, including scuffs, cuts, tears, stains, soiling, etc.
- Damage caused from using the mattress on a non supportive surface. bigolbed® must be used on a sturdy, flat, & firm surface.
- Any bigolbed® not purchased directly from bigolbed.com, or an authorized retailer.
- bigolbed® is made with the finest materials (see the Science of bigolbed®), and is highly resistant to any type of quality flaws. If for some reason, there is a warranty issue meeting the criteria above, please contact our customer service and we will repair or replace your mattress, at our discretion. Please note, return shipping charges will apply.
How do I return a bigolbed®?
We hope that you try bigolbed® for at least 30 days to find out why so many others enjoy the comfort, support, and perfect sleeping enviornment of bigolbed®. If, however for any reason, you decide you don’t want or like your bigolbed®, simply contact us at https://bigolbed.com/contact, email us at email@example.com or call us at 1-888-734-2206 and we’ll arrange for your bigolbed® to be picked up and issue you a full refund.
Can I exchange my bigolbed®?
We want you to be happy with your bigolbed®. Exchanges are available for all bigolbed® products during the 100-night trial.
If you are interested in exchanging the mattress, send a note to firstname.lastname@example.org, and let us know you’re interested in making an exchange. We’ll process the price differential to your credit card and ship you a new bigolbed®. Please note that exchanging your mattress will void the 100-night trial for your second bigolbed®.
Tell me more about the 10-year warranty.
We’re passionate about having our customers rediscover invigorating sleep. We think it’s so important, that we want to give you over 3 months to realize the benefits of sound sleep and feel the change in your sleep lifestyle. While bigolbed® is an amazing mattress made of the finest materials and incredible technology, you may simply decide it’s not for you and want to move along. bigolbed® will provide you 100 nights, from the date of delivery, to decide just how wonderful a good night’s sleep is. If you decide it’s not for you, we’ll work out the best method to remove the mattress through donation or recycling. We will then refund 100% of your money.
Shouldn’t I try bigolbed® before buying it?
Kind of. We actually invite you to try it in your home, and if you’re not completely satisfied, we’ll refund 100% of your money. Would you rather decide on your mattress purchase by laying down on it for 5 minutes in a store where 100’s of random people have laid (let’s face it, some of them don’t wash their hands when leaving a bathroom. Just sayin’), or would you rather have the personal experience and privacy of trying this mattress in your own home? On top of that, you get to “try” bigolbed® for 100 nights. It doesn’t get any better than that.
How many people do you know who tried a mattress at some random mattress store that was “going out of business” or someone who fell for some “I’m crazy (insert mattress store owner name here)! How am I selling you this mattress for so cheap?” sale, who thought they loved the mattress only to bring it home and realize they hate it? Don’t feel bad, we know people who have done it too. We don’t like high pressure or “deals so good that you have to buy them now.” A good value will be great today, tomorrow, next week, and next year. bigolbed® provides sleeping elegance that would cost thousands in a typical brick and mortar store.
Do you have a showroom? Where can I try these products?
Is there a better place than your own home where you can try a mattress. No one stares at you. You don’t need to worry about who has laid down on that mattress. It will only be you (and whomever you invite), and it will be awesome.
If you aren’t happy, then you can return the mattress for a full refund.
How does the the return process work?
If you decide that you don’t want your bigolbed®, contact us within 100 nights and we’ll take care of the rest. We’ll work with you to arrange a pickup of your mattress provide you a full refund, which will be credited within 2 weeks.
What happens to my returned bigolbed®?
We never resell a used bigolbed®. All returns are donated to a charity or recycled.
Who will remove my mattress and/or foundation if I decide to return it?
Really it’s on a case by case basis based on which charity or recycler that is used. We will work closely with you to make that process as easy as possible.
What setup do you recommend for a bigolbed® mattress?
Firm. Flat. Strong. It is important to make sure your bigolbed® mattress has proper support. Common sense really comes into play here. You just need to make sure you have a firm surface strong enough to support the mattress and whoever is on it. This would include:
- a mattress foundation which has a flat surface and has not been worn, warped, or broken.
- slatted base with quality slats sufficient to support the mattress
- firm and sturdy bunk boards which are straight and not bent
Improper support would include placing your new bigolbed® mattress on top of another mattress, or on top of a defective or sagging box spring, or any other surface which is not as described above. Doing so could cause damage to your mattress and void your warranty.
Can I use a box spring?
Possibly. bigolbed® requires a firm and flat support surface. Coil box springs tend to bend and sag over time and may not fall into the required guidelines of a “firm and flat surface.” If your box spring is anything other than FIRM and FLAT, you should choose a different support surface.
Can I use an adjustable base or murphy bed?
Yes. bigolbed® will work fantastically with both. Some Murphy beds have clearance requirements, so keep in mind that bigolbed® is 10” thick to make sure it fits.
How long will it take to receive my bigolbed®?
Orders are processed daily and your bigolbed® will ship within 1-2 business days of placing your order. Orders will be shipped by ground service usually arriving to you within 1-5 business days depending on your location.
How long can a bigolbed® stay in the box?
Your bigolbed® mattress will arrive in a box, but it’s not meant to be stored there for longer than 90 days. Your 100 night sleep trial starts when you purchase the mattress, not when you unbox it, so we recommend getting that mattress in place as soon as possible.
Is there any cost for shipping?
No. There is no cost. Shipping is free.
Where can I have my bigolbed® shipping to?
Free shipping is available to the continental United States. Shipping to Alaska and Hawaii is available for an additional cost which is applied at check out.
Do I need to pay tax?
Taxes are collected for orders place from in California, New York and Washington. California, Connecticut, and Rhode Island charge an additional recycling tax, usually between $8-$11 per mattress. These state mandated fees are used to fund statewide mattress recycling programs. For more information, visit mattressrecyclingcouncil.org
Do I need to be at home for the UPS delivery?
Yes, a signature is required for delivery.
Why does bigolbed® cost less than mattresses in retail stores?
We have much lower operating costs.
- No store lease
- No floor salesman
- No bloated commissions
- No middle men
Our product is direct from our manufacturing facility here in the USA, straight to your door.
What are the sizes and weights of my bigolbed®?
|Size||Dimensions (in.)||Weight (lbs)|
|Twin||10 x 38 x 74||41|
|Twin XL||10 x 38 x 80||44|
|Full||10 x 53 x 74||58|
|Queen||10 x 60 x 80||69|
|E King||10 x 76 x 80||88|
|Cal King||10 x 72 x 84||87|
What’s the size of a bigolbed® box?
19 x 19 x 42 inches
How long does it take for the mattress to be ready to sleep on after opening it from the box?
Your bigolbed® will rapidly expand and be ready to sleep on as soon as you are! It will expand to approximately 95% within seconds, and finish off the last 5% within the next couple of hours. You can lay on it right away!
I’m confused on the different king sizes. Can you explain?
There are 2 standards for “King size” mattresses in the United States: Eastern King and California King. There is no “regular” king size. It’s a term people apply to whichever size king they happen to have, usually determined by which part of the country they live in. The easy way to remember the difference between Eastern King and California King is to remember that one is almost a square and the other is more like a rectangle.
Eastern King is close to being like a square, measuring 76” x 80.” It’s 4” wider than a California King, but 4” shorter also. It feels like a larger mattress because of the extra width. Great for those who want extra space for pets, kids, or just spreading out. That is, unless you’re a taller person, then your feet might stick off the edge.
This is why California Kings were made. They measure 72” x 84,” so they are 4” longer than an Eastern King, but also 4” narrower. They still have good width to them, maybe not as much as an Eastern King, but the extra 4” in length takes care of the feet hanging off the edge!
It’s a good idea to double check which size your bedroom furniture and sheets are to make sure you get the right one!
How thick is a bigolbed® mattress?
Will I need to flip my mattress over?
Nope. bigolbed® is specially designed so you don’t have to flip your mattress. The 5 bigolTECHTM layers provide superior progressive structure from bottom to top. It’s recommended to rotate your mattress from end to end (180 degrees) 2 to 3 times a year, to allow for more even wear.
Does bigolbed® have a break-in period?
As with most new products there is short break-in period. bigolbed®’s intelligent design will react to your body and should achieve its full comfort within the first 30 days of use, although you’ll most likely notice a new level of comfort you hadn’t experienced before, right from the get go.
How do I return if I purchased through Amazon?
If you purchased your bigolbed® on Amazon, you have 30 days to request your return. The 100 night trial is only valid for orders made on bigolbed.com. Returns for Amazon purchases must be initiated through Amazon directly.
You can begin that process by logging into your Amazon account and submitting the return and refund request on your order. Initially, you will have the option to schedule a UPS pickup. This is only viable for mattresses that are still in the box. Also, the amount of return shipping will be deducted from your Amazon refund and you are responsible for printing the shipping label.
We recommend chatting with Amazon Customer Support directly for additional return options. Alternatively, you can contact Amazon Large Item Pickups toll-free at 866-423-5353 to arrange return.